{"id":2038,"date":"2026-10-21T07:06:28","date_gmt":"2026-10-21T07:06:28","guid":{"rendered":"https:\/\/www.grand-lighting.com\/?page_id=2038"},"modified":"2026-10-22T09:33:25","modified_gmt":"2026-10-22T09:33:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.grand-lighting.com\/ru\/faq\/","title":{"rendered":"\u0427\u0430\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b"},"content":{"rendered":"<style>\nbody:has(.gl-faq) .wd-page-title,\nbody:has(.gl-faq) #main-content > aside {\n    display: none;\n}\n\nbody:has(.gl-faq) .wd-page-content {\n    padding-top: 0;\n}\n\nbody:has(.gl-faq) #main-content {\n    display: block;\n    width: 100%;\n    max-width: none;\n    margin: 0;\n    padding: 0;\n}\n\nbody:has(.gl-faq) #main-content > .wd-content-area {\n    width: 100%;\n    max-width: none;\n    padding: 0;\n}\n\nbody:has(.gl-faq) .entry-content {\n    margin: 0;\n    padding: 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48px 0;\n    }\n\n    .gl-faq__contact-actions {\n        width: 100%;\n    }\n}\n\n@media (prefers-reduced-motion: reduce) {\n    .gl-faq *,\n    .gl-faq *::before,\n    .gl-faq *::after {\n        scroll-behavior: auto !important;\n        transition-duration: 0.01ms !important;\n    }\n}\n<\/style>\n\n<section class=\"gl-faq\">\n    <div class=\"gl-faq__hero\">\n        <div class=\"gl-faq__hero-inner\">\n            <div class=\"gl-faq__hero-copy\">\n                <p class=\"gl-faq__eyebrow\">Project support \/ Frequently asked questions<\/p>\n                <h1>Frequently Asked Questions<\/h1>\n                <p class=\"gl-faq__hero-lead\">Clear answers on OEM support, production timing and warranty coverage for outdoor lighting projects.<\/p>\n                <div class=\"gl-faq__actions\">\n                    <a class=\"gl-faq__button gl-faq__button--primary\" href=\"\/ru\/contactus\/\">Ask our team<\/a>\n                    <a class=\"gl-faq__button gl-faq__button--light\" href=\"\/ru\/shop\/\">\u041f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0442\u043e\u0432\u0430\u0440\u044b<\/a>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"gl-faq__quick\" aria-label=\"FAQ summary\">\n        <div class=\"gl-faq__inner gl-faq__quick-grid\">\n            <div class=\"gl-faq__quick-item\">\n                <span class=\"gl-faq__quick-label\">Custom design<\/span>\n                <strong class=\"gl-faq__quick-value\">OEM accepted<\/strong>\n                <p class=\"gl-faq__quick-note\">Customized service is available from the manufacturer.<\/p>\n            <\/div>\n            <div class=\"gl-faq__quick-item\">\n                <span class=\"gl-faq__quick-label\">Sample orders<\/span>\n                <strong class=\"gl-faq__quick-value\">3-7 days<\/strong>\n                <p class=\"gl-faq__quick-note\">Reference timing confirmed on the source FAQ page.<\/p>\n            <\/div>\n            <div class=\"gl-faq__quick-item\">\n                <span class=\"gl-faq__quick-label\">Outdoor light warranty<\/span>\n                <strong class=\"gl-faq__quick-value\">2-3 years<\/strong>\n                <p class=\"gl-faq__quick-note\">Generally offered and adjustable to customer requirements.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"gl-faq__main\">\n        <div class=\"gl-faq__inner gl-faq__main-grid\">\n            <div class=\"gl-faq__intro\">\n                <p class=\"gl-faq__eyebrow\">Before you order<\/p>\n                <h2>Answers for your next lighting project.<\/h2>\n                <p>Select a question to see the information published by Grand Lighting. For project-specific requirements, our team can confirm the final details directly.<\/p>\n                <div class=\"gl-faq__help\">\n                    <p class=\"gl-faq__help-label\">Have a more specific question?<\/p>\n                    <p>Share the product model, required quantity, destination and any customization needs when you contact us.<\/p>\n                    <a class=\"gl-faq__button gl-faq__button--dark\" href=\"\/ru\/contactus\/\">Contact our team<\/a>\n                <\/div>\n            <\/div>\n\n            <div class=\"gl-faq__answers\">\n                <details class=\"gl-faq__item\" open>\n                    <summary>\n                        <span class=\"gl-faq__number\">01<\/span>\n                        <span class=\"gl-faq__summary-copy\">\n                            <span class=\"gl-faq__category\">Products and customization<\/span>\n                            <span class=\"gl-faq__question\">Do you accept OEM or custom design?<\/span>\n                        <\/span>\n                        <span class=\"gl-faq__toggle\" aria-hidden=\"true\"><\/span>\n                    <\/summary>\n                    <div class=\"gl-faq__answer\">\n                        <span aria-hidden=\"true\"><\/span>\n                        <div>\n                            <p>Yes, we do. As a manufacturer, we accept OEM and supply customized service.<\/p>\n                            <p class=\"gl-faq__detail\">Send your drawings, target specifications, branding requirements and expected quantity so the team can review the request.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/details>\n\n                <details class=\"gl-faq__item\">\n                    <summary>\n                        <span class=\"gl-faq__number\">02<\/span>\n                        <span class=\"gl-faq__summary-copy\">\n                            <span class=\"gl-faq__category\">Orders and production<\/span>\n                            <span class=\"gl-faq__question\">What is the lead time?<\/span>\n                        <\/span>\n                        <span class=\"gl-faq__toggle\" aria-hidden=\"true\"><\/span>\n                    <\/summary>\n                    <div class=\"gl-faq__answer\">\n                        <span aria-hidden=\"true\"><\/span>\n                        <div>\n                            <p>As a first-class manufacturer, we have sufficient, stable supply. Reference lead times are:<\/p>\n                            <div class=\"gl-faq__timing\">\n                                <div class=\"gl-faq__timing-row\"><span>Sample order<\/span><strong>3-7 days<\/strong><\/div>\n                                <div class=\"gl-faq__timing-row\"><span>Regular order<\/span><strong>15-25 days<\/strong><\/div>\n                                <div class=\"gl-faq__timing-row\"><span>20FT container<\/span><strong>25-30 days<\/strong><\/div>\n                                <div class=\"gl-faq__timing-row\"><span>40FT container<\/span><strong>35-45 days<\/strong><\/div>\n                            <\/div>\n                            <p class=\"gl-faq__detail\">Timing can vary by product, order volume and customization. Confirm the schedule in the final quotation.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/details>\n\n                <details class=\"gl-faq__item\">\n                    <summary>\n                        <span class=\"gl-faq__number\">03<\/span>\n                        <span class=\"gl-faq__summary-copy\">\n                            <span class=\"gl-faq__category\">Warranty and support<\/span>\n                            <span class=\"gl-faq__question\">How long is the warranty for outdoor lights?<\/span>\n                        <\/span>\n                        <span class=\"gl-faq__toggle\" aria-hidden=\"true\"><\/span>\n                    <\/summary>\n                    <div class=\"gl-faq__answer\">\n                        <span aria-hidden=\"true\"><\/span>\n                        <div>\n                            <p>Generally 2-3 years, but it can be adjusted according to the customer&#8217;s requirements.<\/p>\n                            <p class=\"gl-faq__detail\">The applicable warranty period, products and terms are confirmed in the final quotation or contract.<\/p>\n                        <\/div>\n                    <\/div>\n                <\/details>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"gl-faq__support\">\n        <div class=\"gl-faq__inner gl-faq__support-grid\">\n            <div class=\"gl-faq__support-copy\">\n                <p class=\"gl-faq__eyebrow\">A faster, more accurate answer<\/p>\n                <h2>Include the right details in your inquiry.<\/h2>\n                <p>A few project specifics help our team respond with the correct product configuration, customization path and delivery plan.<\/p>\n            <\/div>\n            <ul class=\"gl-faq__checklist\">\n                <li>Product name, model or reference image<\/li>\n                <li>Required quantity and destination market<\/li>\n                <li>Custom specifications and branding needs<\/li>\n                <li>Preferred delivery timing or project deadline<\/li>\n            <\/ul>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Do you accept OEM or custom design?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Yes, we do. 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