Project support / Frequently asked questions
Frequently Asked Questions
Clear answers on OEM support, production timing and warranty coverage for outdoor lighting projects.
Customized service is available from the manufacturer.
Reference timing confirmed on the source FAQ page.
Generally offered and adjustable to customer requirements.
Before you order
Answers for your next lighting project.
Select a question to see the information published by Grand Lighting. For project-specific requirements, our team can confirm the final details directly.
Have a more specific question?
Share the product model, required quantity, destination and any customization needs when you contact us.
Contact our team01 Products and customization Do you accept OEM or custom design?
Yes, we do. As a manufacturer, we accept OEM and supply customized service.
Send your drawings, target specifications, branding requirements and expected quantity so the team can review the request.
02 Orders and production What is the lead time?
As a first-class manufacturer, we have sufficient, stable supply. Reference lead times are:
Timing can vary by product, order volume and customization. Confirm the schedule in the final quotation.
03 Warranty and support How long is the warranty for outdoor lights?
Generally 2-3 years, but it can be adjusted according to the customer’s requirements.
The applicable warranty period, products and terms are confirmed in the final quotation or contract.
A faster, more accurate answer
Include the right details in your inquiry.
A few project specifics help our team respond with the correct product configuration, customization path and delivery plan.
- Product name, model or reference image
- Required quantity and destination market
- Custom specifications and branding needs
- Preferred delivery timing or project deadline
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